Supervisor of Operations - D shift

Job Details

Description

Overall Summary: 

The Supervisor of Operations leads a team within the Lettershop department to fulfill job orders efficiently and profitably. This role is responsible for achieving production objectives and developing a comprehensive understanding of team dynamics to optimize performance and output.

Supervisory Responsibilities: 

The person in this role will manage a team of approximately 15 to 35 employees. Recruits and retains high-performing team members to ensure exceptional customer support. Coaches and develops staff, promoting a culture of continuous improvement. 

Primary Duties/Responsibilities: 

• Achieve department goals in waste reduction, billable hours, equipment utilization, and quality metrics. 
• Promote and enforce workplace safety policies and practices.
• Monitor and drive performance metrics across shifts, supporting team accountability.
• Maintain high visibility on the production floor to foster a collaborative, engaged, and productive work environment.
• Implement cost-effective and proactive production strategies to enhance customer service and operational efficiency.
• Manage staffing schedules based on volume and production targets; adapt workflows, team assignments, inventory levels, and equipment needs accordingly.
• Ensure adherence to quality standards and proactively address defects or rework opportunities.
• Lead setup operations to minimize changeover time and improve throughput.
• Maintain timely and accurate production reporting each week.
• Ensure compliance with OSHA and all applicable safety and environmental regulations.
• Partner with department leadership to assess staffing levels and equipment needs in alignment with strategic goals.
• Collaborate cross-functionally with other facility managers to maximize profitability.
• Uphold company HR policies and practices; liaise with HR for employee relations, performance management, recruitment, compensation, and disciplinary action.
• Deliver timely and constructive performance reviews; provide coaching and feedback to support development.
• Administer daily payroll and manage time-off records for direct reports.
• Promote a culture of safety, quality, and accountability.
• Perform other (or other related) duties as applicable or assigned. 

Required Skills/Abilities/Competencies: 

• Proficient in reading and writing English.

• Strong command of Microsoft Office Suite; experience with Foundation software a plus.
• Exceptional problem-solving and decision-making capabilities.
• Demonstrated strategic thinking and process improvement experience.
• Clear and confident communicator—both written and verbal.
• Bilingual fluency (Vietnamese, Cambodian, or Spanish) is highly desirable.

Education and Experience: 

• High school diploma or GED required; post-secondary education in manufacturing or business preferred (equivalent industry experience will be considered).
• 3–5 years of experience in a manufacturing or production environment.
• Minimum 2 years of supervisory experience; exposure to direct response or similar industry preferred.
• Prior safety team participation or training is an asset.
• Familiarity with lean manufacturing and/or quality assurance methods preferred.

Physical Requirements: 

• Ability to work consecutively 12-hour shifts, rotating 3 or 4 days per week including weekend rotations. 

•  Availability for after-hours support when needed.

•  Must maintain active presence on production floor.

• Standard climate-controlled production environment; exposure to loud noise (PPE provided). 

• Ability to lift, carry and push/pull up to 35 pounds. 

• Ability to stand, walk, bend, twist, pivot, crouch, squat, kneel, and stoop for up to 12 hours. 

• Upper extremity motion requirements: fine motor movements, pushing/pulling with arms, grasping and pinching. 

• Lower extremity motion requirements: reaching. 

• Pre-employment post-offer physical assessment required.